Cancellation policy

 

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

In the case of contracts for the delivery of goods, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have or has taken possession of the last goods.

By way of derogation, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have or has taken possession of the first goods.

In the case of contracts for the supply of data not supplied on a tangible medium which are produced and provided in digital form (digital content), the withdrawal period is fourteen days from the day the contract is concluded.

Subscription contracts are concluded for an indefinite period and may be terminated by the customer at any time without observing a notice period.

The right to extraordinary termination for good cause remains unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period.

Cancellations may be made in writing, in text form (e.g. by email), or electronically via the cancellation facility (cancellation button) provided by the seller on their website.

To exercise your right of withdrawal, you must inform us (Dustin Schweizer, c/o Postflex #8939, Emsdettener Str 10, 48268 Greven, Germany, Phone: +49 175 1518563, Email: dustinsaaan@web.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

In the case of contracts for the delivery of goods, we may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not members of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

The right of withdrawal expires prematurely in the case of contracts for the provision of digital content if we have begun performance of the contract after you have expressly consented to us beginning performance before the expiry of the withdrawal period, you have confirmed your knowledge that by giving your consent you lose your right of withdrawal at the beginning of performance, and we have provided you with a confirmation of the contract on a durable medium, including the contract content and the aforementioned conditions for the premature expiry of the right of withdrawal.

General Information on the Return of Goods

1. Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage by using suitable packaging.

2. Please do not return the goods to us freight collect.

3. Please note that the aforementioned points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.